Network Manager, Babcock

We are looking for a Network Manager to be the operational manager responsible for the equipment and work-flow management associated with the play-out, routing, distribution and monitoring of customer content.

Key responsibilities are: Supervision of day-to-day operations, services and functions carried by the MMC Operations Room. To be the MMC Supervisor’s out of office hours representative and a point of reference on all content delivery and operational matters affecting the MMC, providing specialist and expert advice to management. Maintain operational standards according to agreed procedures and service level agreements. Responsible for the implementation of short notice transmitter cover in the event of breakdowns occurring at remote sites, under agreed procedures. Evaluate the impact of all faults or risks to the availability of the content delivery chain and to make decisions regarding operational response.
To communicate or escalate service-affecting incidents to the appropriate contacts and customers. Undertake the first line maintenance of MMC equipment and systems, implementing alternative facilities or strategies to maintain service output in the event of faults or breakdowns, and to escalate second line support procedures when appropriate. Responsible for initiating ‘out of hours’ call-outs (MMC and transmitter sites) and implementation of safety procedures. Liaison with various service providers and external contacts, providing a technical co-ordination role in fault situations and other emergencies. Implementation of the agreed Broadcast Continuity plan in the event of total failure of service.
To be a part of the Line Management for the team of Network Operators and responsible for the overall performance of the shift. To carry out the performance management and appraisal process and to provide “on the job” training for new recruits.
Ensure that Babcock Communication’s health and safety guidelines and policies are followed at all times.

It is essential that you have: HNC/HND in a relevant subject. Extensive experience in an operational environment (Broadcast, Telecommunications, IT Service Management).

It is desirable that you have: Knowledge of Broadcast operations and associated technology as applied to HF broadcasting, radio, TV, satellite, internet and multimedia. Broad understanding of IT processes and networking. Knowledge of world geography, and general interest in current affairs and the media.